Invercauld Estate

Holiday Let

Terms and Conditions

It is important to us (the Firm of Invercauld Estate) that you (the person making a booking of Altdourie House and/or Altdourie Steading) understand the terms and conditions on which we are making our agreement. Please read these terms and conditions carefully.

How these Terms and Conditions apply to our Contract

These terms and conditions (hereafter referred to as the “Terms”) and our letter or e-mail to you confirming the price and period of let in relation to the house booked (either Altdourie House or Altdourie Steading and hereinafter referred to as the “Property”) set out the entire agreement between you and us for the supply of our services to you. You are responsible for ensuring all those at the Property during the period of your booking are aware of and abide by the Terms.

We can only accept responsibility for statements and representations made to you in writing.

We reserve the right to change the Terms at any time. Any such changes will take effect immediately when posted on the Invercauld Estate website (www.invercauld.estate ) or otherwise brought to your attention. It is your responsibility to read the Terms each time you submit a booking request and any such request shall signify that you have accepted to be bound by the latest set of Terms. A copy of the latest set of Terms is available on the Invercauld Estate website and upon request.

Guest Notes

You must read the Guest Notes relating to the Property booked and you are responsible for ensuring that all members of your party also are aware of these and that all persons at the Property during the period of let abide by these.

The Booking

The let is a holiday let only and the Property is not to be sublet or used for any other purpose.

You are solely responsible for checking the booking is confirmed for the property you wish to book and for the dates booked. If you wish to change the booking after it is made, we reserve the right to treat this as a cancellation.

You will confirm the total number in your party at the time of booking and no additional persons may stay at the Property. The number of persons staying at the Property may be restricted by us from time to time for safety or insurance reasons. We do not accept bookings for ‘stag’ or ‘hen’ parties and reserve the right to refuse a booking request from any individual or group.

Bookings are personal to you and may not be transferred by you to any other party.

Bookings are subject to availability.

A non-refundable deposit of 50% of the total price is due on booking and the balance before the date which is six weeks prior to your booking commencing. Your booking is not confirmed until the deposit has been received by us. If you fail to pay the balance of the price by the due date we will cancel the booking.

The Firm of Invercauld Estate reserves the right to refuse any booking or to terminate any booking and ask any persons to leave Invercauld Estate at any time if we believe this is necessary for the protection of our property or for the safety or comfort of other visitors or of staff. If it is necessary for us to cancel your booking in this way we will have no further liability to you. You must not do anything which may render our insurance of the Property void or voidable, or increase the cost of the insurance premia.

In the unlikely event we have to cancel your booking, our liability to you is strictly limited to direct loss up to the amount paid by you on booking. We strongly recommend you take out Travel Insurance to cover cancellation expenses and loss or damage to your possessions. We insure the Property against fire and other normal risks but shall not be liable for loss or damage to your possessions.

Payment

Payment for bookings can be made by Cheque or Online banking.

Cancellation

If you leave the Property early for any reason the Firm of Invercauld Estate will not issue any refund for any unused period already paid for.

Arrival and Departure

Arrival time is from 4pm on the day of arrival. The key to the Property is in the key box on the front door. You must scramble the combination code upon removal of the key.

You must leave by 10am on the day of departure and you must leave the Property locked . Failure to depart on time affects the housekeeping schedule for incoming guests and will incur a late departure charge. You must return the key to the key box and lock this, scrambling the number. You must not tell the combination code for the key box to anyone else.

During your stay, you must not leave the Property unlocked.

Housekeeping Deposit

A returnable Good Housekeeping Deposit of £175 is payable. On departure, we shall inspect the Property and if the Property has been left in a satisfactory condition, the Good Housekeeping Deposit will be returned to you in full. Any damage will be assessed and costs of repair or replacement will be deducted from the Good Housekeeping Deposit. Any damage costing in excess of £175 to repair or replace will be charged to you in addition. Please inform us as soon as possible of any damage or breakage occurring in order that it can be repaired or replaced with minimum inconvenience.

Care of the Property

You will ensure all reasonable and proper care is taken of the Property and its contents. You accept the Property and its contents are in a good condition and clean when you begin your period of occupation and you agree to leave the Property and its contents in no worse condition and truly clean, neat and tidy state at the end of your period of occupation.  After your departure or at any time prior, if the Property or any of the contents are found to have been damaged as a result of your stay, and require repair or replacement, or are in need of a deep clean over and above our normal housekeeping service, you agree to pay our costs of doing this. Outdoor footwear must be cleaned before entering the Property. You are responsible for any loss or damage caused by any member of your party or pet accompanying you.

Smoke and carbon monoxide detectors are provided for your safety. You must not tamper or damage these and you must report any concerns to Invercauld Estate Office immediately.

Smoking

No smoking is permitted inside the Property.

Dogs

[You may bring [up to two] dogs to the Property, but may not leave them unattended at any time or permit them onto the furniture or within the bedrooms. All dogs must be kept under control whilst at Invercauld Estate, in accordance with the Scottish Outdoor Access Code.

Right of entry

We reserve the right to enter the Property at any time for the purpose of inspection or to carry out necessary repairs or maintenance, but will try to do so when convenient to the occupier except in the case of emergency or in the event of a breach, or the reasonable suspicion of a breach, of any of the Terms.

Fixed Line Communications

There is a landline telephone provided at the Property together with wifi. However, we cannot guarantee these will always be operational, particularly due to the relatively remote location of the Property, or that wifi is available in all rooms. We may charge you for exceptional call charges on the telephone or excessive use of the wifi.

Reporting an issue

We aim to help ensure all our guests have a comfortable and enjoyable stay. If you have any concerns about your holiday whilst staying with us, please contact Invercauld Estate Office on 013397 41224. We will not be responsible for any matter which you know about during your stay but did not inform us about during your stay.

Complaints

We want you to have an enjoyable holiday. Should you have cause for complaint, please contact our Estate Manager immediately who will try to resolve your complaint and advise you of our complaints procedure. We ask you to note that if you do not give us the opportunity to resolve the problem by reporting it whilst staying in the property, we may not be able to deal with any complaint on your return home and your rights to claim may have been reduced or forfeited.

If, at the end of your stay with us, you feel we have not dealt with your complaint satisfactorily, you should submit a written complaint within 28 days of your leaving the property to: The Firm of Invercauld Estate, Invercauld Estate Office, Braemar, Ballater, Aberdeenshire AB35 5TW.

Liability

While every effort will be made by the Firm of Invercauld Estate to fulfil the contract, except where stated in these Terms, our liability to you and those accompanying you to the Property, including animals, if any, is strictly limited to direct loss up to the amount paid by you on booking, but this does not apply to our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation on our part or (c) anything else for which liability may not, at law, be excluded. We shall not be liable to you at all for any indirect or consequential loss, whether caused by negligence, breach of contract or otherwise. We are not liable to you for any noise or disturbance from neighbours or other activities outside the Property (including any agricultural noise or smell or any noise associated with the management or use of Invercauld Estate ) for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of our obligations to you which is due to any event or circumstance beyond our reasonable control, e.g. fire, flood, exceptional weather, epidemics, and all similar situations. You indemnify the Firm of Invercauld Estate, its employees and contractors against costs or losses incurred by them and/or any claim made against them as a result of your (or any member of your party’s) action or inaction.

The Firm of Invercauld Estate will not accept responsibility for any loss or damage to the property of any guest, including personal belongings, cash, jewellery, tents, caravans and motor vehicles, however caused, occurring whilst at the Property. We will require you to pay the postage costs for any lost or forgotten Property that requires to be returned to you.

The Firm of Invercauld Estate does not accept responsibility for anything that adversely affects your holiday that is outside of our control. These circumstances are known as ‘Force Majeure’ events, and are circumstances that even with due care could not have been foreseen or avoided. Such circumstances include natural disaster, fire, adverse weather conditions, and all other similar events outside of our control. The Firm of Invercauld Estate will endeavour to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.

The Firm of Invercauld Estate cannot be held responsible for the failure of water, drainage or other mains services beyond our immediate control. We will not be liable for any loss or damage occasioned to any vehicle or belongings, nor for any injury whatsoever to any person whilst on the park, unless caused directly by the negligence of an employee. You are wholly liable for any repairs, cleaning or replacements required to any of our property damaged during your stay. Any such damage must be promptly reported (and paid for) at Invercauld Estate Office. We reserve the right to make a charge to undertake any necessary repair, replacement or additional cleaning required as a result of your booking.

 Applicable Law

These Terms and any non-contractual obligations relating to these Terms shall be governed by and interpreted in accordance with Scots law. You and we both agree to the exclusive jurisdiction of the Scottish courts.

 The Firm of Invercauld Estate, Invercauld Estate Office, Braemar, Ballater AB35 5TW

Holiday Let Terms and Conditions

July 2017 Edition